If you have an issue concerning safety and quality of care received, we would appreciate the opportunity to work with you to resolve the matter.   Please contact our Patient Ombudsman in our Patient Ombudsman Office, located on the first floor of the hospital, Monday through Friday from 8:30 a.m. to 4:30 p.m.    You may also contact the Patient Ombudsman Office, by calling 216.476.4833 or send correspondence to:      Patient Ombudsman Office      Fairview Hospital      18101 Lorain Ave.       Cleveland, Ohio  44111   Should you continue to remain concerned after contacting the Ombudsman office, you may contact the Joint Commission’s Office of Quality Monitoring by calling 800.994.6610 or emailing complaint@jointcommission.org or call the Ohio Department of Health at 800.342.0553. Medicare beneficiaries may call the Medicare Beneficiary Helpline at 800.589.7337 to report a quality of care concern or to appeal a discharge decision. Cleveland Clinic Patient Rights and Responsibilities Further details can be found at http://www.jointcommission.org/GeneralPublic/