Thank you for choosing Fairview Hospital. The following information is provided for our patients and their visitors to help make for a more comfortable stay.
Here you can find information about pre-admission testing, maps and directions, visiting hours and much more.
For patient information, please call 216-476-7100.
To view a full map, directions and visitor guide of Fairview Hospital click on the link below or visit the driving directions page.
Fairview Hospital Map & Visitor Guide
Fairview Hospital Driving Directions
CaringBridge® is a nonprofit organization offering free personalized Web sites that allow people to stay in touch with family and friends during a health crisis, treatment and recovery. The goal of the service is to ease the burden of keeping friends and family updated, while also providing a way for them to send their love, support and encouragement. With a few keystrokes, Fairview Hospital patients and their family members can quickly and easily create private and personalized Web sites that display personal journal entries and photographs. Family and friends visit the site to read updates and leave messages of support in the guestbook.
Click here to create your free CaringBridge Web site. For more information, please visit www.CaringBridge.org
Cafeteria
The menu you receive has been designed for variety of food preferences and to meet your daily nutritional requirements. If your doctor ordered a special diet for you, you will receive a menu specific to your needs.
Internet Accessibility
Fairview Hospital has public wireless Internet on all floors of the hospital, with the exception of the basement and sub-basement levels. Patients and visitors can access the Internet inside the hospital, including the Cleveland Clinic Cancer Center at Fairview Hospital, Moll Pavilion and the Center for Family Medicine. Generally, the access is to Internet sites via http, https and ftp. Other sites may be blocked by the firewall content-filter or IPS.
Mail and Flowers
Volunteers make daily deliveries of mail and/or flowers. Please use the following address for any deliveries:
Patient’s full name
Patient’s hospital room number
Fairview Hospital
18101 Lorain Avenue
Cleveland, Ohio 44111
Fairview Hospital Flower Shop
At the Flower Shop you will find fresh cut floral arrangements, dry floral arrangements, balloons, plants and cookbooks. It is located in the main ParkView entrance just past the Health Center Pharmacy. Hours are Monday – Friday 10:30 a.m. to 8:30 p.m.; Saturday 10:30 a.m. to 4 p.m.; Sunday 1:00 p.m. to 4:00 p.m.; closed on legal holidays. Call 216.476.7000 for more information. All proceeds fund patient and hospital services.
Pain Management
Fairview Hospital is committed to the identification of pain management as a priority in care and affirms that every patient will have access to the best level of pain relief that may be provided safely.
Parking
Parking for visitors is available in the parking garage adjacent to the hospital. Fees are based on hourly, daily and weekly rates. Five-day and seven-day passes are available at discounted rates and can be purchased as you exit the garage.
Visitors and patients to the hospital should not park at the Center for Family Medicine or the Cleveland Clinic Cancer Center Moll Pavilion. That surface parking is reserved for the patients and visitors to those buildings. Additionally, the parking lot of Thumb's Up Deli is private property and not associated with the hospital. Do not park your car in their lot as it will be towed.
Patient Advocates
Fairview Hospital strives to provide service that meets or exceeds the expectations of our patients. In order to assure that all of your needs are being met, patient advocates are available in the hospital to assist you with any problems you may experience. In the event your expectations are not met or service is not as you anticipated, please feel free to contact our Patient Advocate Department. They will assist you in resolving your problems. By making us aware of your concerns you are helping us to continuously improve the service we offer to our patients.
Feel free to contact the Patient Advocate Department Monday through Friday from 8:30 a.m. to 4:30 p.m. at 216.476.4424 or 216.476.7263. Patient advocates can be reached at the following address:
Patient Advocate Department
Fairview Hospital
18101 Lorain Avenue
Cleveland, OH 44111
The Joint Commission Information
If you have an issue concerning safety and quality of care received, and we have not been able to resolve your issue, you can notify The Joint Commission. We would appreciate the opportunity to address your issues prior to such notification and will make every attempt to come to a resolution with you. Further details can be found by clicking here.
Television
A modern menu driven television system is provided in each patient room. This system provides free access to local programming, serenity/relaxation channels and patient education programs on demand.
You may also purchase a line-up of premium channel programming. Just follow the menu instructions on your television screen to activate this service. A complete channel listing can be found in your room.
Valuables / Hospital Safe
Patients are encouraged to send any items of value home with family members. If you do have items of value, they should be deposited into the hospital safe. Fairview assumes responsibility only for those articles placed in the hospital safe. Please ask your nurse if you require this service.
Visiting Hours
Fairview Hospital visiting policies are designed to allow for convenient visiting by family and friends. Allowing for privacy, care requirements and patient preferences are the critical elements that must be considered.
Pediatrics
8:00 a.m. to 8:00 p.m.
Maternity
1:00 p.m. to 8:00 p.m.
Intensive Care Unit
9:00 a.m. to 11:00 a.m., 2:00 p.m. to 4:00 p.m., and 8:00 p.m. to 10:00 p.m.
On the remainder of the hospital floors, visiting hours are flexible. Please limit the number of visitors (including children) to two at any one time. Anyone with a cough, cold, sore throat, or any contagious illness should avoid visiting a patient in the hospital.
Visitors may be requested to leave the room if a procedure or care needs to be performed and in the event of emergency situations. Children must be accompanied by an adult at all times.
It is the discretion of the nurse to limit the number of visitors and/or length of visiting time if it interferes with the rest and recovery of the patient.
Visitor Badge System
A permanent visitor badge system was started to assure the safety and security of our patients, visitors, staff and physicians. The badge includes the visitor’s photo and in bold capital letters identifies the person as a VISITOR, VENDOR or OFFICIAL (with an oversight or regulatory agency). The badge includes the issue date, visitor name and hospital department they are visiting.
Visitors in the hospital from 7 p.m. until 7 a.m. Monday through Friday and 24 hours on the weekends and holidays must obtain a badge from the ParkView Information/Security Desk. Individuals in the hospital prior to 7 p.m., but staying for the evening or overnight are asked to go to the information desk to pick up a badge. Visitors accompanying Emergency Department patients will be issued a temporary badge. Visitor badges may be obtained at any time and extended badges are available.